Lean management in the administration and service sector

Lean is about streamlining the areas of an organization or company that create customer value and eliminating everything without value for the customer. The entire organization takes part in the process that aims to create a corporate culture that spurs everyone to do even better all the time.

"Lean Management in the administration and service sector" offers an introduction to working with lean, suggesting ways in which leaders can reflect on their organization and explaining how to handle the process of introducing lean techniques.